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Return and Refund Policy for Christian Culture Clothing

Thank you for shopping with Christian Culture Clothing! We strive to ensure that you are completely satisfied with your purchase. Please review our return and refund policy below to understand how we handle returns and refunds.

1. Return Eligibility

  • Time Frame: You have 30 days from the date of delivery to initiate a return.
  • Condition: Items must be unused, unworn, and in their original condition with all tags attached.
  • Exceptions: Custom or personalized items, sale items, and gift cards are non-returnable.

2. How to Initiate a Return

  • Contact Us: To start a return, please email us at support@christianculture.clothing with your order number and the reason for the return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back the item.

3. Return Shipping

  • Cost: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or we made an error in fulfilling your order.
  • Packaging: Please package the item securely to avoid damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refund Process

  • Inspection: Once we receive and inspect the returned item, we will process your refund.
  • Time Frame: Refunds will be issued within 7-10 business days of receiving the return.
  • Method: Refunds will be credited to the original payment method. Please note that it may take additional time for the refund to appear on your statement depending on your bank or credit card issuer.

5. Exchanges

  • Availability: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Defective or Incorrect Items

  • Notification: If you receive a defective or incorrect item, please contact us at support@christianculture.clothing within 7 days of receiving the item.
  • Resolution: We will provide instructions for returning the defective or incorrect item and will cover the return shipping costs. A replacement or full refund will be issued depending on the situation.

7. Contact Us

For any questions or concerns about our return and refund policy, please reach out to us at support@christianculture.clothing . We’re here to help and ensure your shopping experience is as smooth as possible.

Thank you for choosing Christian Culture Clothing!